Future travel Experience

VINCI Airports is to operate the new Phnom Penh airport (Techo International Airport) via its subsidiary Cambodia Airports. The new airport is set to open in the second half of 2025, with a focus on CX. VINCI Airports – a Corporate Partner of the FTE Digital, Innovation & Startup Hub – is to operate the new Phnom Penh airport (Techo International Airport) via its subsidiary Cambodia Airports. The new airport is set to open in the second half of 2025. Cambodia Airports will bring its expertise and experience to optimise operations at the large-scale airport complex, with the terminal spanning over 240,000sqm. It will deploy its airport culture of excellence in key areas such as efficiency, passenger experience and comfort. The operator’s scope also includes air service development aimed at boosting Cambodia’s connectivity, especially by attracting new airlines and opening new routes. “We are pursuing our commitment towards operational excellence and the development of the airline i...

Dallas Fort Worth International Airport is transforming airport operations in collaboration with Copenhagen Optimization, which will provide a new RMS to improve baggage handling, check-in and more. Dallas Fort Worth International Airport (DFW) – a Corporate Partner of the FTE Digital, Innovation & Startup Hub – is transforming airport operations in collaboration with Copenhagen Optimization (an exhibitor at FTE Global – the “CES of Aviation” taking place in Long Beach, California, on 9 to 11 September 2025). Copenhagen Optimization will provide a new RMS, which will improve baggage handling, check-in and gate management operations at DFW and provide mission-critical real-time optimisation. The new venture is due to go live this autumn and follows Copenhagen Optimization’s recent agreement to implement its RMS to augment operations at JFK International Airport, Terminal 4. The new RMS marks a significant advancement in operational efficiency. Copenhagen Optimization’s cloud-based...

Heathrow has unveiled a £10 billion five-year plan, which forms the next part of its strategy to “be an extraordinary airport, fit for the future”. The plan aims to enhance CX and operational resilience. Heathrow – a Corporate Partner of the FTE Digital, Innovation & Startup Hub – has unveiled a £10 billion five-year plan, which forms the next part of its strategy to “be an extraordinary airport, fit for the future”. The plan is designed to enable the airport to better serve passengers, improve operational resilience and unlock growth for both airlines and UK businesses – with a boost to the UK supply chain. It is a 100% privately financed investment in the UK’s hub airport, aiming to make Heathrow more sustainable and prepared for a digital future. Over the past 12 months, Heathrow has been working closely with airline partners – including hosting over 120 hours of joint planning – and heard from more than two million passengers to understand what matters most, resulting in a cus...

Emirates has opened its first dedicated travel store in Japan, located in Osaka, offering a dedicated space to plan journeys with a personalised service. The aim is to enhance Emirates’ “customer-first philosophy”. Emirates has opened its first dedicated travel store in Japan, located in Osaka, bringing its signature hospitality even closer to customers in the Kansai region. Strategically located in Osaka’s bustling commercial district, the Emirates Travel Store spans 110sqm and offers customers a dedicated space to plan their journeys with personalised service. With a multilingual team on hand, the store caters to both Japanese and international customers, providing assistance on flight bookings, travel-related information, and curated itineraries. The store has been thoughtfully designed to embody modern luxury and comfort, exuding a warm and relaxed atmosphere. Soft beige lounge chairs, paired with sleek, contemporary furnishings, create a welcoming setting for customers as they are...

Changi Airport Group and Jewel Changi Airport have unveiled a line-up of SG60 events from July to August, themed ‘Together, We Make Magic’ – a tribute to Singapore’s unique identity and the people who shaped it. Changi Airport Group – a Headline Partner of APEX FTE Asia Expo , Singapore, 11-12 November 2025 – and Jewel Changi Airport have unveiled a line-up of SG60 events from July to August, themed ‘Together, We Make Magic’ – a tribute to Singapore’s unique identity and the people who shaped it. “We’re excited to launch celebrations for our nation's 60th birthday,” said Jayson Goh, Executive Vice-President of Airport Management, Changi Airport Group. “Changi Airport has grown alongside our nation, and it is a place which holds precious memories for many Singaporeans and travellers. With a vibrant line-up of events, we look forward to welcoming everyone to be part of the SG60 festivities at Changi Airport.” For music lovers and karaoke fans, the ultimate National Day sing-along at ...

VINCI Airports has inaugurated the first phase of the renovation of Annecy Haute-Savoie Mont-Blanc Airport’s terminal. This project is part of a multi-year investment plan to enhance the customer experience. VINCI Airports – a Corporate Partner of the FTE Digital, Innovation & Startup Hub – and the Haute-Savoie Department, owner of the airport, have inaugurated the first phase of the renovation of Annecy Haute-Savoie Mont-Blanc airport’s terminal. This project, representing an investment of €2.5 million, is part of a multi-year investment plan co-financed with the Haute-Savoie Departmental Council. It marks the beginning of a transformation aimed at making the terminal more energy-efficient while offering an improved level of service for passengers, crews and users. The terminal refurbishment works at the airport began in July 2024 and will be completed in early 2026. This inauguration marks a mid-project milestone, covering the first half of the building and offering a clear prev...

Australia’s Sunshine Coast Airport has chosen CAVU’s propel™ as its new parking pre-book platform. propel™ replaces the airport’s existing system and offers a smoother, more customer-friendly experience. Australia’s Sunshine Coast Airport has chosen CAVU’s propel™ as its new parking pre-book platform. CAVU is a Gold Sponsor of APEX FTE Asia Expo , taking place in Singapore on 11-12 November 2025. propel™ replaces the airport’s existing system and offers travellers a smoother, more customer-friendly experience while helping the airport drive greater commercial performance. “The partnership with CAVU is designed to provide our customers with an easy parking and airport experience,” said Stewart Bryant, Commercial Manager – Parking and Ground Transport, Sunshine Coast Airport. “The new online booking system allows customers to pre-book and secure a parking spot in a simplified way through a more intuitive and user-friendly website process. Making parking and travel for business, seeing fa...

Emirates and Uber have announced a strategic partnership to explore ways to make journeys more seamless, effortless and rewarding for travellers, including enhancing the on-ground mobility experience. Emirates and Uber have announced a strategic partnership through a Memorandum of Understanding (MoU) to explore ways to make journeys more seamless, effortless and rewarding for travellers. This includes enhancing the on-ground mobility experience for Emirates customers, while offering Skywards members loyalty benefits when using the Uber platform across select markets within the Emirates network. Through this partnership, Emirates and Uber will work towards introducing several initiatives to offer travellers more seamless and effortless journeys. These include developing an integrated booking experience that combines Uber Rides Vouchers with flight bookings for easier airport transfers or in-city rides. Additionally, Emirates and Uber will explore offering Uber rides to and from the airp...

Changi Airport Group and Haikou Meilan International Airport have signed a Memorandum of Understanding to strengthen their collaboration in areas including technology innovation and much more. Changi Airport Group (CAG) – a Headline Partner of APEX FTE Asia Expo , Singapore, 11-12 November 2025 – and Haikou Meilan International Airport (Meilan Airport) have signed a Memorandum of Understanding (MoU) to strengthen their collaboration in areas including airport management, route and cargo development, staff training, and technology innovation. The two-year agreement marks a significant step towards driving mutual growth and enhancing connectivity in the region. Meilan Airport is embracing smart airport technologies to enhance service efficiency and operational excellence. Internationally recognised for its achievements in safety, brand development, and social responsibility, the airport plays a vital role in supporting the growth of the Hainan Free Trade Port and strengthening China’s pr...

Miami International Airport has entered a five-year partnership with ABM. The agreement includes the full deployment of ABM Connect, the company’s technology and data intelligence platform, for an enhanced CX. Miami International Airport – a Corporate Partner of the FTE Digital, Innovation & Startup Hub – has entered a five-year partnership, valued at approximately $125 million, with ABM. The agreement includes the full deployment of ABM Connect, the company’s technology and data intelligence platform, including the most integrated Smart Restroom monitoring solution ABM has implemented to date. Through this new agreement, ABM will serve as a key partner in supporting MIA’s Modernization in Action (M.I.A.) Plan – delivering advanced, data-driven service models that enhance passenger experience, support long-term infrastructure goals, and promote inclusive economic growth in the South Florida region. “This partnership with Miami-Dade County reinforces ABM’s leadership position as th...

Australia’s Sunshine Coast Airport and Cérge are collaborating to help foster a more inclusive CX. SCA is investing in the Cérge companion technologies, including new Bluetooth tracking and a wheelchair database. Australia’s Sunshine Coast Airport (SCA) and Cérge are taking their collaboration to new heights following the commencement of their groundbreaking partnership in May 2024. The industry first partnership has already helped foster a more inclusive travel experience for people with disability, and enhancements to the companion technologies will see the expansion of the program at the airport. SCA continues to invest in the Cérge companion technologies for the airport environment, including new Bluetooth tracking and a wheelchair database. These enhancements will empower staff with information to tailor their support and expand the existing Cérge integration to include multiple SCA staff and security officers at key locations in the customer journey, including on arrival and at s...

Dallas Fort Worth International Airport has selected Outsight for a $17.2 million LiDAR deployment to enhance safety, operations, and passenger flow with Spatial Intelligence, optimising the passenger journey. Dallas Fort Worth International Airport (DFW) – a Corporate Partner of the FTE Digital, Innovation & Startup Hub – has selected Outsight for a $17.2 million LiDAR deployment to enhance safety, operations, and passenger flow with Spatial Intelligence. This groundbreaking initiative at DFW represents an unprecedented implementation of advanced sensing technology, positioning the global transportation hub at the forefront of airport innovation and operational excellence. The large-scale project will provide DFW with real-time Spatial Intelligence across its extensive facilities. With tens of millions of passengers navigating the airport yearly, fast and reliable data is essential to ensure smooth operations, enhance safety, and optimise the passenger journey. Unlike video-based...

London Gatwick is partnering in a new economic powerhouse – the Gatwick Region Airport Economic Zone – to help showcase the region and its strengths to investors and developers from around the world. A new economic powerhouse – the Gatwick Region Airport Economic Zone (AEZ) – has been launched to help showcase the region and its strengths to investors and developers from around the world. Centred in the region surrounding London Gatwick, it represents 7% of the UK economy (£155bn GVA). AEZs bring together airports and their surrounding regions collaboratively to leverage the economic value of the airport and drive a clear identity to promote the unique strengths of the region and attract investment, benefitting both airports and the regional economies that surround them. This dynamic, pro-business region is home to leading universities and industry clusters including aerospace, clean energy, life sciences, creative industries, and advanced manufacturing. Strong infrastructure – includi...

Changi Airport Group is enhancing CX at Jewel with a Nintendo pop-up store and Mario Kart-themed installations. The aim is to further transform Jewel into “a premier destination for families and travellers”. Changi Airport Group – a Headline Partner of APEX FTE Asia Expo , Singapore, 11-12 November 2025 – is enhancing the customer experience at Jewel with a Nintendo pop-up store and Mario Kart-themed installations. Nintendo enthusiasts, Super Mario fans and families alike can look forward to new and exclusive Nintendo merchandise, and enjoy racing through Jewel to snap photos with Super Mario and friends until July 2025. The Jewel pop-up in Singapore is the only spot outside Japan where fans can grab items from games like Super Mario, Animal Crossing, The Legend of Zelda, Splatoon, and Pikmin. Fans can also purchase a limited-edition Nintendo themed t-shirt commemorating the Jewel store’s opening. Jewel has also transformed into a real-life Rainbow Road with the Mario Kart Jewel Circui...