Charlotte Douglas Airport tests new biometric screening to cut Customs wait times and enhance CX
Charlotte Douglas International Airport (CLT) is testing Enhanced Primary Processing to reduce wait times at Customs. CLT is one of four airports where U.S. CBP is testing the new biometric screening. Charlotte Douglas International Airport (CLT) – a Corporate Partner of the FTE Digital, Innovation & Startup Hub – is testing Enhanced Primary Processing (EPP) to reduce wait times at U.S. Customs for most travellers. CLT is one of four sites, along with Dallas-Fort Worth International Airport, Denver International Airport, and Seattle-Tacoma International Airport, where U.S. Customs and Border Protection (CBP) is testing the new biometric screening. CBP calls it a game changer for travellers. “We can get passengers through faster while completing our CBP processes, and the likelihood of a passenger missing their connecting flights is significantly reduced,” said Acting Port Director Cherrise Montgomery. The facial comparison technology is designed to create a more secure and seamles...