Heathrow embracing collaborative innovation and advanced tech to redefine the future of baggage handling
In this video interview, Andy Miller, Head of Baggage, discusses Heathrow’s current baggage POC, the newly launched BOOST White Paper that introduces a collective vision to transform baggage handling, and much more. Heathrow recently joined the pioneering BOOST initiative, alongside Amsterdam Airport Schiphol, Avinor, Brussels Airport, and Incheon International Airport. BOOST was launched by Future Travel Experience (FTE) and innovation consultancy nlmtd (Unlimited) and spun out of the FTE Baggage Innovation Working Group . It is focused on the rapid adoption of advanced technologies in the baggage journey, with the aim to eliminate physical strain and improve working conditions for baggage workers. In this video interview, following his participation at the recent co-located APEX FTE EMEA and Ancillary & Retailing events, Andy Miller, Head of Baggage, discusses Heathrow’s current baggage Proof of Concept, the newly launched BOOST White Paper that introduces a collective vision ...