Future travel Experience

UK regional gateway Aberdeen International Airport has unveiled ‘Hello Aberdeen’, an innovative digital assistant designed to provide instant support and improve every stage of the passenger journey. UK regional gateway Aberdeen International Airport – part of AGS Airports – has unveiled ‘Hello Aberdeen’, an innovative digital assistant designed to provide instant support and improve every stage of the passenger journey. Developed in partnership with Hello Lamp Post, the tool delivers real-time, personalised assistance, helping passengers access vital information and navigate the terminal with ease. Available via QR codes across the airport, it offers instant support on mobile devices, catering to all passengers, including those with accessibility needs and international travellers. By automating responses to routine enquiries, the tool reduces the volume of common questions directed to staff, allowing operational teams to focus on more complex and urgent tasks. ‘Hello Aberdeen’ also u...

VINCI Airports is testing a virtual assistant powered by agentic Artificial Intelligence (AI) at Lyon Airport. The innovative technology is able to answer passengers’ questions about every aspect of their journey. VINCI Airports ­– a Corporate Partner of the FTE Digital, Innovation & Startup Hub – is testing a virtual assistant powered by agentic Artificial Intelligence (AI) at Lyon Airport. The 3D avatar is capable of providing passengers with information and answering their questions. It uses agentic AI technology developed by startup Jumbo Mana, with the virtual assistant delivering answers to passengers’ questions and using 3D animation to look like a real person. This innovative solution has multiple benefits for passengers, including: Dynamic real-time information about flights and air traffic. Spatial information to help passengers find their way around the airport, using an interactive airport map. General information about airport services and shops, destinations...

UK regional gateway Southampton Airport has launched an AI-powered digital assistant. Now live across the airport, it provides real-time information and enhances navigation throughout the terminal. UK regional gateway Southampton Airport – part of AGS Airports – has launched a state-of-the-art digital assistant, powered by Hello Lamp Post, which is designed to improve the travel experience for passengers. This new Artificial Intelligence (AI)-driven technology, now live across the airport, provides real-time information and enhances navigation throughout the terminal, optimising the experience for travellers. A trial on using the new digital assistant was held last year at sister airport Glasgow in partnership with Connected Places Catapult with a focus on passengers who needed special assistance. The trial showed: 50% reduction in queries being received by customer service staff 12,300+ more passengers supported per year 86% satisfaction rate with service Following the succes...