Future travel Experience

Air Europa is implementing Retailaer’s airline retailing and distribution platform for a seamless experience that integrates flights, ancillaries, and third-party services in the Offer and Order Management System. Retailaer, an airline retailing and distribution platform, has announced the first phase of its integration with Air Europa, providing travel agents worldwide with a seamless shopping and servicing experience that integrates flights, ancillaries, and third-party services in Retailaer’s comprehensive Offer and Order Management System. This initial launch in Spain, with a selected number of partners, is part of Air Europa’s plans for a global rollout later in the year. The partnership aims to set a new standard in the airline industry, demonstrating how modern technologies can deliver a more responsive and personalised experience for travel agents booking with airlines. As part of this collaboration with Air Europa, Retailaer’s open and modular approach supports other retail te...

In this video interview, Stephan Heinz, Director, Partnerships & Monetisation, discusses how LATAM Airlines is embracing product partnership innovation and monetisation, with a customer-first mindset. In this video interview, following his participation at the recent co-located APEX FTE EMEA and Ancillary & Retailing events, Stephan Heinz, Director, Partnerships & Monetisation, discusses how LATAM Airlines is embracing product partnership innovation and monetisation, navigating the balance between generating revenue and maintaining a customer-first mindset, and much more. Heinz shares that, unlike traditional ancillary revenues, LATAM focuses on B2B relationships with strong brands to enhance customer experience and reduce costs. The aim is to balance partnerships for mutual benefit, investing in CX without additional costs to the customer. Emerging trends include monetising digital spaces with over 20,000 inflight screens and leveraging passenger data for marketing. LATA...

Finnair, in partnership with Amadeus, has become the first airline to create a native order – a milestone in the shift to ‘Offers and Orders’ and paving the way for a simpler, more connected travel experience. The airline industry’s transition towards modern retailing is moving forward as airlines start to adopt the industry-wide technology transformation from traditional booking methods like Passenger Name Records (PNRs) to ‘Offers and Orders’. The first major milestone in this industry-wide transformation has been reached with Finnair becoming the first airline globally to create a native order. Finnair is the launch customer for Amadeus Nevio. Amadeus is a Gold Sponsor of FTE Global – the “CES of Aviation” taking place in Long Beach on 9 to 11 September 2025. This milestone signifies that, in the future, travellers will be able to buy and manage services covering an entire trip from an airline website using a ‘single order’ which will make planning, booking, managing and experienci...