Future travel Experience

Miami International Airport has held a ground-breaking ceremony for a new private terminal for commercial travellers – PS MIA – which is scheduled to open in spring 2026, “ushering in a new era of luxury travel”. Miami International Airport – a Corporate Partner of the FTE Digital, Innovation & Startup Hub – has held a groundbreaking ceremony for a first-of-its-kind new private terminal for commercial travellers – PS MIA – which is scheduled to open in spring 2026. PS MIA will restore and redesign the historic former Pan American Airways (Pan Am) headquarters into a private terminal that will include five private suites, two salons with dining options, a central outdoor courtyard, and a day spa with beauty treatments and massages. The Pan Am building has been a Miami-Dade County-designated Historic Site since 2014. PS MIA is dedicated to preserving the building’s iconic mid-century brutalist architecture and will seamlessly integrate finishes and furniture that reference important...

Austin-Bergstrom International Airport (AUS) has completed the International Arrivals Improvements Project, marking the first significant project under the airport’s ‘Journey With AUS’ expansion program. Austin-Bergstrom International Airport (AUS) has announced the completion of the International Arrivals Improvements Project, marking the first significant project under the airport’s ambitious ‘Journey With AUS’ expansion program to open. This milestone project delivers significant enhancements to the Barbara Jordan Terminal’s international arrivals area and baggage claim area, supporting AUS’ mission to modernise, streamline, and expand infrastructure to meet the Central Texas region’s fast-growing domestic and international travel demand. “This project is a defining example of how we’re shaping the future of air travel in Austin,” said Ghizlane Badawi, Chief Executive Officer, Austin-Bergstrom International Airport. “The enhancements to our international arrivals experience signific...

Delta Air Lines has unveiled the latest enhancements to its Terminal C at LaGuardia Airport – part of the now-completed $4 billion transformation in partnership with the Port Authority of New York and New Jersey. Delta Air Lines has unveiled the latest enhancements to its Terminal C at New York’s LaGuardia Airport – part of the now-completed $4 billion transformation in partnership with the Port Authority of New York and New Jersey. LaGuardia’s transformation celebrates New York’s cultural richness with curated installations by local artists and community-inspired exhibits throughout the terminal. The fully modernised terminal aims to deliver greater comfort, efficiency and signature hospitality in time for the busy summer travel season. LaGuardia has been completely reimagined for today’s traveller. TSA PreCheck Touchless ID (formerly Digital ID), available to eligible SkyMiles Members enrolled in TSA PreCheck, allows travellers to check bags and clear security using just a facial sca...

Austin-Bergstrom International Airport (AUS) has started a new key project as part of its Journey With AUS Expansion Program. The Atrium Infill Project will increase space for passenger processing functions. Austin-Bergstrom International Airport (AUS) is moving forward with a new key project as part of its Journey With AUS Expansion Program. The Atrium Infill Project will add approximately 12,000 square feet to the Arrivals and Departures Hall of the Barbara Jordan Terminal, increasing space for passenger processing functions and enhancing the overall travel experience. This expansion will increase capacity for travellers waiting in line for TSA security screening. Following the rapid growth in airline activity and passenger activity in 2022, lines for TSA security screening have extended outside the terminal doors on busy travel days, this project will add the critically needed space to keep the lines inside the terminal until the future new Arrivals and Departures Hall opens as earl...

Manchester Airport has announced a major investment in Terminal 3, which will free-up space and improve CX. The project will remodel the entrance to the terminal, the security hall and the departure lounge. Manchester Airport has announced a major investment in Terminal 3, which will free-up space and improve the passenger experience. The project will remodel the entrance to the terminal, the security hall and the departure lounge – creating extra space for passengers and for new retailers, as well as updating the look and feel of the building. The airport launched its ambitious transformation programme in 2015, which involves doubling the size of Terminal 2 and closing Terminal 1, but now the airport has set out how it plans to use some of the space in Terminal 1 after it closes to expand the adjoining Terminal 3. Key elements of the investment in Terminal 3 are: A new entrance to the terminal with more space, easier access and better facilities Brand-new security equipment 4...

Malta International Airport has appointed The Design Solution to support the first phase of the latest major development program at the airport, as it aims “to further improve the guest experience”. Malta International Airport has appointed The Design Solution (TDS) to provide specialist planning and design support for the first phase of the latest major development program at the airport. Working in partnership with Malta-based architects and project management specialists QP, the airport’s Eastern Expansion project has just been submitted for planning and involves an expansion to the check-in hall, as well as a major expansion of the departure lounge and the associated gate area. At the heart of the expansion program is the departure lounge expansion, a double-height space that will amplify the perception of spaciousness and create a more calming airport environment. “Our updated investment programme, particularly the Eastward Expansion, reaffirms our commitment to continue evolving ...

VINCI Airports has inaugurated major modernisation and extension works at Kansai International Airport ahead of Osaka Expo 2025, with a focus on elevating the passenger experience using innovative tech. VINCI Airports – a Corporate Partner of the FTE Digital, Innovation & Startup Hub – has inaugurated major modernisation and extension works at Kansai International Airport (KIX) ahead of Osaka Expo 2025. As around 28 million visitors are expected during the six months of the Expo 2025 Osaka global event, KIX will be one of the main gateways and is ready to ensure a unique experience for travellers. This includes a major renovation of Terminal 1, increasing its capacity to 40 million and elevating the passenger experience. By introducing new retail areas, the largest walkthrough duty free in Japan, spaces designed to reflect various passenger profiles transiting through the airport, and one of the biggest business and premium lounges in the world – with a capacity of more than 1,000...

The Port Authority of New York and New Jersey, JetBlue and Fraport USA have announced a major refresh of JFK Airport’s Terminal 5. The aim is to create a unique New York sense of place and an elevated CX. The Port Authority of New York and New Jersey (a Corporate Partner of the FTE Digital, Innovation & Startup Hub ), JetBlue and Fraport USA – manager of JFK Airport’s Terminal 5 – have announced a major refresh of the terminal. More than 40 new concessions that reflect the spirit and flavours of New York and new amenities, such as art installations and a redesigned centre concourse inspired by New York’s iconic parks, will create a unique New York sense of place and an elevated customer experience. The first new concessions are expected to open throughout 2025, with the terminal improvements completed by the end of 2026. “JetBlue and Fraport’s commitment to delivering world-class amenities and concessions to our customers aligns with the Port Authority’s goal of transforming JFK in...