Aer Lingus joins Hidden Disabilities Sunflower program to provide an inclusive, seamless CX
Aer Lingus has joined the global Hidden Disabilities Sunflower program as it aims to provide greater assurance to customers with non-visible disabilities during their travels for an inclusive, seamless experience. Aer Lingus – a member of International Airlines Group (Headline Partner of the co-located APEX FTE EMEA and APEX FTE Ancillary & Retailing events, Dublin, 10-12 June 2025) – has joined the global Hidden Disabilities Sunflower program. The Hidden Disabilities Sunflower is a discreet symbol that people with hidden disabilities can wear to show that they may need extra support, patience or understanding as they travel. Aer Lingus’ membership in the Hidden Disabilities Sunflower program aims to provide greater assurance to customers with non-visible disabilities during their travels. The airline’s customer-facing teams will receive ongoing training to enhance their ability to assist individuals wearing the Hidden Disabilities Sunflower. This assistance might include offerin...