Emirates opens first dedicated travel store in Japan providing customers with a personalised service

August 23, 2025

Emirates has opened its first dedicated travel store in Japan, located in Osaka, offering a dedicated space to plan journeys with a personalised service. The aim is to enhance Emirates’ “customer-first philosophy”.

Emirates has opened its first dedicated travel store in Japan, located in Osaka, bringing its signature hospitality even closer to customers in the Kansai region.

Strategically located in Osaka’s bustling commercial district, the Emirates Travel Store spans 110sqm and offers customers a dedicated space to plan their journeys with personalised service. With a multilingual team on hand, the store caters to both Japanese and international customers, providing assistance on flight bookings, travel-related information, and curated itineraries. The store has been thoughtfully designed to embody modern luxury and comfort, exuding a warm and relaxed atmosphere. Soft beige lounge chairs, paired with sleek, contemporary furnishings, create a welcoming setting for customers as they are served by dedicated Emirates travel consultants. The store also offers a self-service kiosk and a new personalised queue management system for added convenience, as well as a selfie mirror that includes unique backgrounds of popular destinations served by Emirates.

“Japan is a vital market for Emirates, and today’s opening reflects our commitment to building even deeper connections with our valued customers and partners here in the Kansai region by bringing our products and services even closer to them,” said Nabil Sultan, Executive Vice President – Passenger Sales and Country Management, Emirates. “The opening of our first retail store in Osaka is a reflection of our customer-first philosophy and we’re confident that this space will enable us to engage in more meaningful ways with the Japanese community.”

Hear more from Emirates at FTE Global – the “CES of Aviation” taking place in Long Beach, California, on 9 to 11 September 2025. Melanie Bryant, Vice President - IT Delivery and Business Enablement, Emirates, is participating in a session focused on ‘Advancing Digital Identity & Seamless Travel Efforts’.