Miami International Airport partners with ABM to deliver “smart, scalable solutions that enhance CX”

August 18, 2025

Miami International Airport has entered a five-year partnership with ABM. The agreement includes the full deployment of ABM Connect, the company’s technology and data intelligence platform, for an enhanced CX.

Miami International Airport – a Corporate Partner of the FTE Digital, Innovation & Startup Hub – has entered a five-year partnership, valued at approximately $125 million, with ABM. The agreement includes the full deployment of ABM Connect, the company’s technology and data intelligence platform, including the most integrated Smart Restroom monitoring solution ABM has implemented to date.

Through this new agreement, ABM will serve as a key partner in supporting MIA’s Modernization in Action (M.I.A.) Plan – delivering advanced, data-driven service models that enhance passenger experience, support long-term infrastructure goals, and promote inclusive economic growth in the South Florida region.

“This partnership with Miami-Dade County reinforces ABM’s leadership position as the partner of choice for the nation’s largest and busiest airports,” said Sean Bromfield, President of Aviation at ABM. “Our full-scale deployment of ABM Connect for Aviation at MIA exemplifies our ability to deliver smart, scalable solutions that enhance passenger experience, drive operational excellence, and support economic development in the communities we serve.”

ABM Connect for Aviation combines cutting-edge technology, operational intelligence, and top-tier service to optimise performance, hygiene, and facility cleanliness. At MIA, ABM will deploy one of its largest-scale implementations of IoT (Internet of Things) and passenger-facing hardware, fully integrated with its Smart Restroom Monitoring system. This real-time platform enables proactive service based on usage data and traffic patterns, enabling faster responses and greater consistency. As the most comprehensive rollout of the ABM Connect for Aviation platform to date, this partnership reflects a truly integrated operational model – setting a new industry standard for airport cleanliness, efficiency, and passenger experience.