Future travel Experience

KLM has integrated the Apple AirTag location feature to digitally support baggage tracking. Customers can securely share the location of their AirTag or Find My network accessory for an enhanced CX. KLM – a Partner of the FTE Baggage Innovation Working Group – is now enabling customers to use a new Share Item Location feature to privately and securely share the location of their AirTag or Find My network accessory with KLM customer services to more quickly locate lost or delayed bags and reunite them with customers. “At KLM, we continuously strive to improve the travel experience of our passengers,” said Barry ter Voert, Chief Experience Officer, KLM Royal Dutch Airlines. “This integration of Share Item Location with AirTag fits seamlessly with that ambition. Every lost suitcase is one too many and we want to tackle that in an innovative way. This contributes to higher customer satisfaction and reduces baggage claim costs and the workload of tracing baggage.” To share the location of ...