Jazeera Airways partners with HTS to introduce two fintech products that enhance booking flexibility and CX

August 09, 2025

Jazeera Airways and Hopper Technology Solutions (HTS) are partnering to introduce two fintech products on the airline’s direct channels. The aim is to offer a new level of flexibility and confidence for travellers.

Jazeera Airways and Hopper Technology Solutions (HTS) – a Gold Sponsor of the co-located APEX FTE EMEA and APEX FTE Ancillary & Retailing events, Dublin, 10-12 June 2025 – are partnering to introduce Cancel For Any Reason (CFAR) and Disruption Assistance For Any Reason (DAFAR) on the airline’s direct channels. Jazeera is the first airline in the Middle East to introduce these two fintech products. Slated to launch this year on the Jazeera Airways’ mobile app and desktop channels, CFAR and DAFAR are designed to offer a new level of flexibility and confidence for travellers.

“At Jazeera Airways, our focus is on delivering innovative and customer-centric solutions that enhance the travel experience,” said Barathan Pasupathi, Chief Executive Officer, Jazeera Airways. “Unexpected travel disruption and flexibility are key considerations for our passengers, and HTS’ proven, data-driven approach enables us to address these needs effectively. With HTS’ seamless integration and experience, we can further elevate convenience and reliability for our customers.”

Cancel For Any Reason (CFAR) from HTS offers a la carte flexibility on non-refundable fares, truly for any reason. It allows travellers to instantly cancel their flight up to 24 hours before departure and receive a predetermined percentage (typically 80% or 100%) of their ticket cost back – no questions asked.

Disruption Assistance For Any Reason (DAFAR) is a novel travel fintech product that addresses customer concerns around delays and cancellations on the day of travel. If a traveller’s flight experiences a qualifying disruption (typically a delay of 2+ hours or cancellation on the day of travel), the passenger is immediately notified and can rebook a new flight to their destination on any airline. If they’re not satisfied with their options, they can receive a 100% refund of their flight.

This marks HTS’ first partner in the Middle East, as the company continues to sign and launch partnerships across the globe. “By offering premium add-ons that are popular and profitable, airlines can simultaneously delight customers and increase ancillary revenue,” said Dakota Smith, President & Co-Founder, Hopper. “As we continue to expand globally, we are thrilled to partner with Jazeera Airways to offer these solutions to millions of customers in the Middle East.”