Edinburgh Airport elevates customer experience with brand-new Escape Lounge



As part of its commitment to elevating the travel experience, Edinburgh Airport has welcomed the opening of a brand-new Escape Lounge, with “exceptional food and drink, attentive service” and more.


A new lounge offering passengers a comfortable and relaxing start to their trip has opened at Edinburgh Airport in time for the peak summer season. It is Escape Lounges first Scottish location.

Located near Gate 4, it’s the fourth lounge available to passengers at Edinburgh Airport, joining Aspire, British Airways, and Plaza Premium. The lounge is open daily from 04:00 to 22:00.

Highlights in the lounge include:

  • Seasonal breakfast and all-day dining menus featuring fresh, locally inspired dishes.

  • A selection of premium local and international wines, beers, spirits, and soft drinks.

  • Power outlets, high-speed WiFi, and real-time flight information.

  • A digital library with complimentary access to more than 7,000 global publications via PressReader.

  • Dedicated areas for work, relaxation and dining.


“We are committed to elevating the travel experience for our passengers, and the opening of this brand-new Escape Lounge – the first of its kind in Scotland ­– is another significant step forward for us,” said Gail Taylor, Chief Commercial Officer (XAero), Edinburgh Airport. “We’re particularly proud of how Edinburgh and Scotland are reflected throughout the lounge, ensuring our passengers enjoy a final taste of Scotland before they depart. We look forward to welcoming them and helping them start their journey in a relaxed and comfortable setting.”

The lounge’s design draws heavily on Edinburgh’s character, with artistic representations of the city – from the medieval Old Town and elegant Georgian New Town to the vibrant waterfront of Leith.

“Our mission is to transform the airport experience, and we’re thrilled to be opening our newest Escape Lounge at Edinburgh Airport,” said Rob Hassard, Head of Growth, Experiences for CAVU, the parent company of Escape Lounges. “Our elevated offering gives all guests flying out of the region the chance to enjoy an ‘Escape to Remember’ – through a combination of exceptional food and drink, attentive service, and a beautifully designed lounge, all inspired by the local region.”

You may also be interested in



12 technology and CX trends that can enhance airline and airport operations in 2025




APEX FTE EMEA and Ancillary & Retailing 2025 in pictures – ‘Innovate to Elevate’




SunExpress, Berlin Brandenburg Airport, Arcube and Emu Analytics recognised in industry’s definitive innovation awards






https://www.futuretravelexperience.com/2025/07/edinburgh-airport-elevates-customer-experience-with-brand-new-escape-lounge/?fsp_sid=2290

Future Travel Experience
FTE Global: Air Transport Innovation Event
FTE Asia: Airport Innovation & Digital Transformation
FTE EMEA: Aviation & Passenger Experience Forum
Airline Ancillary & Retailing Strategies
Smart Airports & Digital Airline Transformation

Comments

Popular posts from this blog

All Nippon Airways partners with RECARO Aircraft Seating for next-generation cabins on international routes

Nashville International Airport unveils Concourse D extension for an enhanced CX

Singapore Airlines and Salesforce collaborate on AI-powered customer service applications