Delta Air Lines enhances Fly Delta app with more personalisation and enhanced CX



Delta Air Lines has launched the enhanced Fly Delta app version 7.0 which provides real-time flight updates, personalised notifications, seamless travel documentation support and more for an enhanced CX.


Delta Air Lines has launched the enhanced Fly Delta app version 7.0 which provides real-time flight updates, personalised notifications, seamless travel documentation support and more – giving customers greater control through expanded self-service features and a more connected travel experience.

The latest app update includes a line-up of new features designed to simplify and empower your journey even further – whether you’re shopping for flights, selecting your ‘Choice Benefits’, or staying informed during your travel day.

Delta is well-positioned to continue to deliver on its commitment to creating seamless speed airport experiences, showcasing an accessible, tech-forward vision for the future of travel. “By knowing where our members are headed, how they interact with us, and what they value most, we’re able to offer choices and experiences that truly matter to them,” said Eric Phillips, SVP and Chief Digital Officer, Delta Air Lines. “We’re continuously improving the Fly Delta app to make it the ultimate travel companion, enhancing every step of the customer journey to ensure seamless and connected travel with Delta. As we announced at CES 2025, the next step in this journey will be leveraging Delta-centric AI – Delta Concierge – for an elevated human touch to supercharge the customer experience, beginning later this year.”

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https://www.futuretravelexperience.com/2025/05/delta-air-lines-enhances-fly-delta-app-with-more-personalisation-and-enhanced-cx/?fsp_sid=1552

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