Heathrow and ChargeBox partner to enhance CX with advanced passenger phone charging solution



Heathrow – a Corporate Partner of the FTE Digital, Innovation & Startup Hub – has partnered with ChargeBox to introduce cutting-edge mobile device charging technology, “revolutionising passenger convenience”.


Heathrow – a Corporate Partner of the FTE Digital, Innovation & Startup Hub – has partnered with ChargeBox to introduce cutting-edge mobile device charging technology in Terminal 2, “revolutionising passenger convenience”.

Six of Heathrow’s charging poles in Terminal 2 have been upgraded with ChargeBox’s remotely managed Fast Charge technology. These stations allow passengers to increase their battery life by up to 20% in just 10 minutes. Designed for speed, capacity, efficiency, and reliability, the upgraded stations aim to address the needs of today’s hyper-connected travellers.

This innovative approach gives Heathrow real-time insights into station utilisation, power delivery, and performance while proactively identifying potential issues. By minimising downtime and enabling highly targeted maintenance, this system enhances passenger satisfaction, reduces operational disruptions, and delivers significant cost savings.

Each station offers 16 charging experiences, including specially reinforced USB-C and Apple Lightning cables, Qi2 fast wireless charging pads, and USB sockets for passengers’ cables. The two-tier design accommodates seated, standing, and wheelchair users. Built with high-quality, durable materials, the stations are designed to withstand heavy traffic while providing a seamless user experience.

“We’re thrilled to partner with Heathrow, one of the world’s most prestigious airports, to introduce our advanced managed Fast Charge technology,” said Ian Hobson, CEO, ChargeBox. “This collaboration highlights how world-first innovation can enhance the passenger experience, drive operational efficiency, and demonstrate that our super-robust solutions, combined with a digitally managed approach, deliver unmatched long-term lifecycle value and return on investment.”

The six-month trial aims to enhance passenger satisfaction, gather actionable insights on charging demand and preferences, and inform Heathrow’s future infrastructure investments. Data and qualitative research from the trial will guide Heathrow in optimising its charging capacity, improving placement, and exploring commercial sponsorship and advertising opportunities.

https://www.futuretravelexperience.com/2025/01/heathrow-and-chargebox-partner-to-enhance-cx-with-advanced-passenger-phone-charging-solution/?fsp_sid=67

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