Air Canada enhances operational efficiency and CX with advanced solutions from Lufthansa Systems



Air Canada has implemented a next-generation airline operation solution from Lufthansa Systems, which is designed to enhance operational efficiency and CX by improving punctuality and reliability.


Air Canada has implemented the next-generation airline operation solution NetLine/Ops ++ from Lufthansa Systems, enhancing its operational efficiency and capabilities. This strategic move empowers employees with advanced tools designed to deliver a superior customer experience.

Simultaneously, Lufthansa Systems has migrated Air Canada’s solutions to the Global Aviation Cloud (GAC), a highly secure multi-cloud infrastructure environment. This migration allows Air Canada to leverage technological innovations from a leading cloud provider while focusing on its core business.

Customers will experience more efficient operations through improved punctuality and reliability. The advanced systems allow Air Canada to respond swiftly to operational challenges, minimising disruptions and enhancing the travel experience.

“We are delighted to deepen our collaboration with Lufthansa Systems and are excited about the launch of NetLine/Ops ++,” said Kevin O’Connor, Senior Vice President of Global Airports and Operations Control, Air Canada. “By integrating this advanced solution into our operations, we empower our employees with better tools and enhance our ability to make real-time decisions, ultimately benefiting our customers. We are also better equipped to implement future improvements, keeping Air Canada agile and competitive. The recent migrations have laid a strong foundation for our future cooperation, and the joint project team ensured a seamless transition.”

Building on a long-standing partnership, Air Canada and Lufthansa Systems continue to integrate state-of-the-art solutions designed to meet the evolving needs of modern air travel.

“Our partnership with Air Canada is built on the deep mutual trust we have earned over the past decades,” said Thomas Wittmann, CEO, Lufthansa Systems. “As an important customer and reference in the American market, we are very pleased that Air Canada trusts our flight and ground operation solutions. We trust Air Canada to help us make our solutions even better and more tailored to the needs of the global airline community.”

https://www.futuretravelexperience.com/2025/01/air-canada-enhances-operational-efficiency-and-cx-with-advanced-solutions-from-lufthansa-systems/?fsp_sid=305

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