Posts

Plaza Premium Group unveils Saudia lounge at Heathrow for “a unique, tailor-made experience”

Image
Plaza Premium Group has opened a brand-new, state-of-the-art airline lounge project developed for Saudia Airlines in Heathrow Airport’s Terminal 4, which aims to offer “a unique, tailor-made experience”. Plaza Premium Group has opened a brand-new, state-of-the-art airline lounge project developed for Saudia Airlines in Heathrow Airport’s Terminal 4. The brand-new lounge is designed exclusively for First and Business Class customers to elevate their pre-flight experience and enjoy a unique, tailor-made experience for Saudia Airlines guests. With floor to ceiling runway views and a capacity of 140 guests the lounge features include a dedicated VIP zone, designed with elegance, a plush sense of arrival and curated artwork to enhance and elevate the ambiance. Guests will be offered a premium dining experience serving cuisines including Middle Eastern signature dishes, carefully curated by chefs with culinary influences which circumnavigates the globe. The VIP Zone experience is further ele...
Post a Comment
Read more

American Airlines introducing redesigned mobile app that is more personalised and intuitive

Image
American Airlines is introducing a redesigned mobile app, which is being revamped to fulfil customers’ most-requested features. The aim is to deliver a seamless CX thanks to a more intuitive app layout. American Airlines is introducing a redesigned mobile app, which is being revamped to fulfil customers’ most-requested features. A redesigned look and feel on a new platform set the foundation for future app upgrades and new features to further enhance the customer experience. “We’re dialled in to delivering on new ways to make our customers’ travels with us as easy as possible, so improving their most powerful tool – the app – is a significant focus of ours,” said Heather Garboden, Chief Customer Officer, American Airlines. “Over the last year, our team has been taking feedback from customers to understand their pain points and wish lists to make sure we’re tailoring the next evolution of the app to deliver what they want most. This newly redesigned app is the first step in giving us a ...
Post a Comment
Read more

Jewel Changi Airport enhances customer experience with exclusive Mario Kart-themed installations

Image
Changi Airport Group is enhancing CX at Jewel with a Nintendo pop-up store and Mario Kart-themed installations. The aim is to further transform Jewel into “a premier destination for families and travellers”. Changi Airport Group – a Headline Partner of APEX FTE Asia Expo , Singapore, 11-12 November 2025 – is enhancing the customer experience at Jewel with a Nintendo pop-up store and Mario Kart-themed installations. Nintendo enthusiasts, Super Mario fans and families alike can look forward to new and exclusive Nintendo merchandise, and enjoy racing through Jewel to snap photos with Super Mario and friends until July 2025. The Jewel pop-up in Singapore is the only spot outside Japan where fans can grab items from games like Super Mario, Animal Crossing, The Legend of Zelda, Splatoon, and Pikmin. Fans can also purchase a limited-edition Nintendo themed t-shirt commemorating the Jewel store’s opening. Jewel has also transformed into a real-life Rainbow Road with the Mario Kart Jewel Circui...
Post a Comment
Read more

Delta SkyMiles members can now earn miles with Uber and Uber Eats to enhance end-to-end CX

Image
Delta SkyMiles members and Uber customers in the U.S. can now link their accounts and start earning miles. The aim is to deepen the value of SkyMiles membership by enhancing the end-to-end experience. Delta SkyMiles members and Uber customers in the U.S. can now link their accounts and start earning miles. Once linked, members will automatically earn: 3 miles per eligible dollar spent on Uber Reserve trips 2 miles per eligible dollar spent on premium rides such as Uber Comfort and Uber Black 1 mile per eligible dollar spent on UberX rides to and from airports 1 mile per eligible dollar spent on $40+ restaurant and grocery orders with Uber Eats “SkyMiles Membership is about giving Delta’s loyal customers more ways to earn even more miles, fly with more ease, and experience more of what really matters to them,” said Prashant Sharma, V.P. of Loyalty, Delta. “Our new partnership with Uber not only expands the value of loyalty and makes it easier than ever for our members to get...
Post a Comment
Read more

AviAlliance announces £350m investment plans for AGS Airports for “a superior passenger experience”

Image
AviAlliance has announced plans to invest £350 million in the growth and decarbonisation of AGS Airports over the next five years, including a comprehensive transformation of Glasgow Airport’s main terminal. AviAlliance has announced plans to invest £350 million in the future growth and decarbonisation of AGS Airports over the course of the next five years following its recent acquisition of the group which comprises Aberdeen, Glasgow and Southampton airports. AviAlliance completed the acquisition of AGS Airports in January for an enterprise value of £1.53 billion and it has now outlined details of what will be the single largest capital investment programme in AGS since it was formed in 2014. “AGS plays a critical role in driving economic and social prosperity across Scotland and the UK,” said Kam Jandu, Chief Executive, AGS Airports. “We have ambitious plans for the long-term, sustainable growth of our airports, including the strengthening of our connectivity which underpins the succ...
Post a Comment
Read more

Malta Airport appoints TDS to support first phase of latest major development program

Image
Malta International Airport has appointed The Design Solution to support the first phase of the latest major development program at the airport, as it aims “to further improve the guest experience”. Malta International Airport has appointed The Design Solution (TDS) to provide specialist planning and design support for the first phase of the latest major development program at the airport. Working in partnership with Malta-based architects and project management specialists QP, the airport’s Eastern Expansion project has just been submitted for planning and involves an expansion to the check-in hall, as well as a major expansion of the departure lounge and the associated gate area. At the heart of the expansion program is the departure lounge expansion, a double-height space that will amplify the perception of spaciousness and create a more calming airport environment. “Our updated investment programme, particularly the Eastward Expansion, reaffirms our commitment to continue evolving ...
Post a Comment
Read more

Exclusive preview of landmark new PIT terminal that FTE World Innovation Summit attendees get to tour next week

Image
FTE World Innovation Summit attendees will receive an exclusive first-look at Pittsburgh International Airport’s landmark new terminal through guided tours and in-depth conference sessions. Read our full preview. Pittsburgh International Airport (PIT) – host of the FTE World Innovation Summit , taking place on 13-15 May 2025 – is transforming travel with an ambitious, airport-wide modernisation. The centrepiece of these efforts is the pioneering new terminal program, with the brand-new facility – opening this year – designed to deliver a more intuitive, cohesive and carefully crafted passenger journey from curb to gate. FTE World Innovation Summit attendees will receive an exclusive first-look at the landmark new terminal through guided tours and in-depth conference sessions. In this deep-dive article, key PIT executives who will deliver specialist briefings at the event share what to expect in this exclusive terminal opening showcase. Design, Construction, Sustainability, Delivery ...
Post a Comment
Read more